Level 2
Customer Service Practitioner
Learn to deliver outstanding front-line service, handle complaints with confidence and build customer loyalty.
Learn more
About Dynamo
We build careers, not just certificates
We design apprenticeships around the realities of modern workplaces. that means practical training, personal mentoring and employer-led learning so learners finish ready for the job, not just the test.
- Flexible delivery — online, blended or in workplace
- Employer partnerships — we place learners with appropriate employers
- Supportive tutors — 1-to-1 coaching throughout
Phone
01736 753 933
Email
training@dynamo-training.co.uk
Featured apprenticeships
Level 3
Customer Service Specialist
Develop leadership in customer-facing contexts, handle complex cases and influence service strategy.
Learn moreLevel 3
Senior Healthcare Support Worker
Clinical skills, infection control and patient-centred care for progressing health sector workers.
Learn moreLevel 3
Team Leader
Essential management skills for first line supervisors: communication, people development and operations.
Learn moreLevel 4
CRS Practitioner
Work on environmental and social strategies, reporting and stakeholder engagement to reduce organisational impact.
Learn moreLevel 4
Lead Practitioner in Adult Care
Leadership and quality assurance within adult care, safeguarding and person-centred practice.
Learn moreLevel 5
Leader in Adult Care
Develop strategic leadership, financial awareness and quality control across adult care services.
Learn moreLevel 7
Senior Leader Level 7
For experienced leaders seeking executive development and strategic capability building.
Learn moreHow it works
1
Find a programme
Browse roles by level, sector and employer.
2
Apply or get referred
We help with CVs and employer introductions.
3
Work and study
At least 20% off-the-job training with your tutor.
4
Finish & progress
Complete your end point assessment and move on to the next level.
Success stories
“Dynamo helped me get real experience and the support to do it. I now manage a team.”
— Aisha, Level 4“I did my apprenticeship while earning. the tutors were proper, not patronising.”
— Tom, Health Apprentice“Employers I worked with actually hired me after my apprenticeship ended.”
— Priya, Customer ServiceEmployers & funding
We work with employers of all sizes. levy-paying employers can draw down training costs through their apprenticeship service. smaller employers typically pay 10% with government support. we support levy transfers and funding guidance.
Levy support
We manage the funding process for levy employers.
Recruitment
We help match talent to roles and support on-boarding.
Frequently asked questions
An apprenticeship is a paid job with structured training, usually a mix of on-the-job and off-the-job learning. apprenticeships are available across levels from 2 to 7.
Funding depends on employer size. levy-paying employers use their digital account, while smaller employers receive up to 90% government funding.
Most apprenticeships range from 12 to 18 months depending on level and role. some higher-level apprenticeships can take longer.
Ready to start your apprenticeship?
Apply now or speak to one of our advisors to find the right pathway for you or your business.
Contact usAll programme details are indicative and subject to employer requirements and availability. Duration and funding may vary.