Level 2
Customer Service Practitioner
Start in customer facing roles. build communication, complaint handling and service skills that employers want.
Our apprenticeships are designed to help you build real skills, gain recognised qualifications, and start or advance your career while earning a wage. Whether you’re just starting out or looking to upskill, we have a pathway for you.
Apprenticeships let you gain skills and experience without giving up your income. You’ll get paid as you train.
Each programme leads to a nationally recognised qualification to help you progress in your chosen career.
Learn from professionals in your field, working alongside experienced mentors who’ll help you grow.
Move up from Level 2 to senior qualifications, gaining leadership and specialist skills along the way.
Start in customer facing roles. build communication, complaint handling and service skills that employers want.
Develop advanced customer service and leadership skills. great step up for team leaders and specialists.
Clinical and patient care focus. infection control and procedural awareness for health settings.
First line leadership. learn team development, operations and practical management skills.
For corporate responsibility and sustainability roles. covers strategy, stakeholder work and reporting.
Senior operational and safeguarding responsibilities in adult care settings.
Strategic leadership, regulation and quality assurance for adult care settings.
Executive and senior strategic leadership development for established leaders.
Employers supported
Learners supported
First time pass rate
*Duration is approximate and may vary depending on the role, employer, and learner’s progress.
Find the apprenticeship that matches your skills and ambitions, and take the next step toward your future career.
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